Frequently Asked Questions

FastDoc is a UK digital documentation platform that provides official medical letters and certificates from qualified UK doctors. We make it easy to get the documentation you need without waiting for GP appointments - everything is done online and delivered digitally. FastDoc provides documentation services only and does not replace your NHS GP.

No, FastDoc is designed to complement your NHS GP, not replace them. We are a documentation service — perfect for getting medical certificates and letters quickly. For ongoing health concerns, diagnosis, or treatment plans, you should always consult your NHS GP or visit A&E for emergencies.

Anyone in the UK aged 18 or over can use FastDoc services. For certain services like medical letters, we may have specific eligibility criteria which are checked during the online consultation process.

No, you don't need to create an account. You can use our services as a guest, though we'll need your email address to send you the medical documentation.

Currently, we offer Medical Letters & Certificates including work sick notes, travel cancellation letters, pregnancy fit to fly certificates, gym cancellation letters, student sick notes, travel with medication letters, and workplace adjustment letters. Additional services are in development for 2026.

No, FastDoc is not for medical emergencies. If you have a medical emergency, call 999 or go to your nearest A&E department immediately. FastDoc is designed for non-urgent documentation needs only.

We provide 7 types of medical letters: Work Sick Notes, Travel & Holiday Cancellation Letters, Pregnancy Fit to Fly Certificates, Gym Membership Cancellation Letters, Student Sick Notes, Travel with Medication Letters, and Workplace Adjustment Letters. Each is reviewed and issued by qualified UK doctors.

Yes. Our letters are issued by qualified UK doctors and include full doctor details and GMC registration numbers. They are accepted by employers, travel insurers, airlines, gyms, universities, and institutions across the UK. Each letter is a legitimate medical document.

We offer two service levels: Standard (£24.99) - same day if ordered before 8pm; Priority (£49.95) - top of the queue for fastest possible processing. Most requests are reviewed and issued within a few hours.

No live consultation is required. You complete a simple online form with your details and medical information. A qualified UK doctor reviews your submission and issues your letter if it is clinically appropriate. If the doctor needs more information, they will contact you.

We can provide sick notes for most common illnesses and injuries that prevent you from working. However, there are some conditions we cannot cover, particularly those requiring in-person examination or ongoing specialist care. Our online form will check eligibility before you pay.

Our sick notes can typically cover periods from 1 day up to 2 weeks. For longer periods, you should see your NHS GP as this usually indicates a more serious condition requiring ongoing medical care.

We can only backdate letters by a few days and only in appropriate circumstances. The doctor will use their clinical judgement to determine if backdating is appropriate based on your condition and situation.

Yes, our work sick notes confirm you are unfit for work due to illness and include all necessary information for your employer, equivalent to a standard fit note.

Our pregnancy fit to fly letters meet standard airline requirements and are issued by qualified UK doctors. If you have specific airline requirements, check them before ordering. In the rare case an airline does not accept our letter, contact us at hello@fastdoc.co.uk.

Yes, our letters are legitimate medical documents issued by qualified UK doctors and can be used for insurance claims. Always check your specific insurance policy requirements as some insurers may have particular documentation needs.

Yes, absolutely. Every doctor who reviews cases for FastDoc is a fully qualified medical doctor registered with the General Medical Council (GMC) in the UK. All our doctors have valid GMC registration numbers which appear on every letter they issue.

Yes. Every letter includes the reviewing doctor's full name and GMC registration number. You can verify any UK doctor's registration by visiting the GMC website at gmc-uk.org and searching for their details.

Not necessarily. Our doctors work on a rota system, so you may see different doctors for different requests. However, all our doctors follow the same clinical standards and guidelines, ensuring consistent quality of review.

If our doctor determines that issuing a letter is not clinically appropriate for your situation, they will decline your request and provide an explanation. You will receive a full refund within 3 business days. Clinical safety always comes first.

Currently, FastDoc provides medical letters and certificates only. We do not supply, dispense, or issue any medication or pharmaceutical products. Additional documentation services are in development for 2026.

Yes, all FastDoc doctors maintain professional indemnity insurance as required by the GMC. This protects both the doctors and patients in their clinical decision-making.

Our doctors review the detailed information you provide in your online consultation form. For medical letters, this is often sufficient as the doctor is confirming information you have provided. If the doctor needs more information or feels an in-person examination is necessary, they will let you know.

Medical letters are priced at two service levels: Standard £24.99 (same day if ordered before 8pm) and Priority £49.95 (top of the queue for fastest processing). The same price applies to all letter types within each service level. See our pricing page for full details.

No, absolutely not. The price you see is the price you pay. There are no hidden fees, no subscription charges, and no surprise costs. You only pay when you use our services.

We accept all major credit and debit cards including Visa, Mastercard, and American Express. Payments are processed securely through Stripe, and we never store your card details.

You pay when you submit your consultation form. Payment must be completed before a doctor reviews your request. This ensures our doctors can focus on clinical review rather than payment collection.

Yes. If our doctor determines they cannot issue your letter for clinical reasons, you will receive a full refund within 3 business days - no questions asked. This is our FastDoc Refund Guarantee. However, if you simply change your mind after the doctor has reviewed and issued your letter, we cannot offer a refund as the service has been completed.

We occasionally run promotions for new customers or specific services. The best way to hear about these is to follow us on social media or sign up for our newsletter. We also offer arrangements for businesses - contact hello@fastdoc.co.uk for details.

Yes, many employers use FastDoc to help their employees get sick notes and other documentation quickly. We can set up corporate accounts and invoicing for businesses. Contact us at hello@fastdoc.co.uk to discuss business solutions.

We keep costs down through smart automation and digital-first processes. There is no expensive clinic rent, no reception staff, and no wasted time. Our doctors can review cases efficiently online, and we pass these savings on to you while maintaining high clinical standards.

Absolutely. Your information is completely confidential and protected by UK data protection laws. Only the doctor reviewing your case and essential administrative staff can access your information. We never share your data with third parties.

Yes, FastDoc is fully compliant with UK GDPR and the Data Protection Act 2018. We maintain strict data protection policies and procedures to keep your information safe and handle it appropriately.

All data is encrypted both in transit and at rest. We use industry-standard security measures including secure servers, encrypted databases, and regular security audits. Access to data is strictly controlled and logged.

Only the qualified doctor reviewing your case can see your full information. A small number of administrative staff may see limited details for customer support and payment processing purposes. No one else has access to your data.

Yes, you have the right to request a copy of all personal data we hold about you under a Subject Access Request (SAR). Email hello@fastdoc.co.uk with your request and we will provide your data within 30 days, free of charge.

Yes, you can request deletion of your personal data under GDPR. However, we may need to retain certain records for legal and regulatory purposes. Contact hello@fastdoc.co.uk to request data deletion.

No, we do not automatically notify your NHS GP or update NHS records when you use FastDoc. Our service is completely separate from the NHS. If you want your GP to know about a letter you have received, you will need to inform them yourself.

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It's simple: 1) Choose the letter type you need from our website, 2) Complete the online form with your details, 3) Pay securely with your card and a qualified UK doctor reviews your request, 4) Receive your letter via email as a PDF. The whole process takes just minutes.

All medical letters are delivered as PDF documents via email from hello@fastdoc.co.uk. You can download it, print it, or forward it as needed. Make sure to check your spam folder if you do not see it in your inbox.

Yes! Our website is fully mobile-responsive and works perfectly on phones and tablets. You can complete the entire process from your mobile device.

If you spot a mistake before submitting, you can go back and correct it. After submission, contact us immediately at hello@fastdoc.co.uk and we will help. If the doctor has not yet reviewed your case, we may be able to update the information.

First, check your spam or junk folder. Also check you entered the correct email address when ordering. If you still cannot find it, email hello@fastdoc.co.uk with your order details and we will resend your letter.

Minor corrections such as spelling of your name can usually be made at no extra cost - just contact us. Changes to medical content, dates, or other substantive elements may require a new clinical review and payment.

Medical letters are valid for the dates specified on them. There is no expiry on the document itself - if your employer or insurer needs to see it months later, it remains a valid medical document.

We send you email updates when your request is received, when it has been reviewed, and when your letter is ready. If you need a status update between these stages, email hello@fastdoc.co.uk with your order reference.

We monitor our website 24/7 to ensure it is always available. If you experience technical issues, try refreshing the page or using a different browser. If problems persist, email hello@fastdoc.co.uk and we will help you complete your request.

Not yet, but it is on our roadmap. For now, our mobile-responsive website works great on all devices. You can save our website to your phone's home screen for quick access.